Japan Car & Campervan Rental FAQs

How to use the on-board facilities?

Please arrive about an hour before departure and our staff will give you an explanation. Don't worry, there is also an instruction manual in the car.

Can you deliver the vehicle to our location?

It is not possible to deliver the vehicle to your location. The pick up must only be done on site since there are papers that need to be signed.

Can I return my rented RV anywhere?

No. There are specific branches for your chosen return locations. Please ensure that you return the rented RV to the designated office location. There is an additional fee for one-way returns.

Is it okay to bring pets?

Small dogs (requires proof of rabies and 5 or more mixed vaccinations). You will also be required to sign a pet consent form. A pet riding fee of 1,000 yen per day will be charged.

Do you rent child seats?

Yes, child seats are available. Children under 6 years old are required to use child seats or boosters. It is for an additional fee.

Is it possible to leave early on the morning or late at night?

No, it is not possible. Please pick-up and drop-off the vehicle during business hours.

Can I board the ferry with the vehicle?

Yes, that is possible. However, you have to book the reservation by your own.

Is there a mileage limit?

There is a mileage limit for a day. The limit per day is 300km. (Type-K:200km.) If you exceed more than the limit per day, there is a surcharge of 88yen per 1KM.

What are the restrictions of use?

Please refrain from cooking any oily foods inside the camper.
Smoking is highly prohibited inside the camper.
Customer must remove their shoes before entering the camper.
Customer must not use water system which are the sink and toilet on winter season.

Can I drive using my license in Japan?

If you are from Switzerland, Germany, France, Belgium, Slovenia, Monaco, or Taiwan and hold a valid license issued by one of these countries, you can use your license while driving in Japan. However, you will need an official translation of your license, and carry it along with your license and passport while driving in Japan.

If your license is issued by a country other than those in the list above, you will need to obtain an “International Driver Permit” from your country’s auto club in order to drive in Japan. Here is a list of auto clubs by country.

The documents must have been issued within 12 months of the rental period. An International Driver Permit must be issued by a country that is a signatory to the 1949 Geneva Convention.

Where can I get a translation for my driver`s license?

If your driver's license is issued by Switzerland, Germany, France, Belgium, Slovenia, Monaco, or Taiwan, we can arrange the translation for you in advance of your arrival in Japan. We need color copies of both sides of your current valid driver's license, and it costs ¥7,700 JPY. It takes 2 weeks to process.

Please contact us if you would like to arrange this. You can also arrange it yourself at the Japan Automobile Federation (JAF). Visit one of their main offices, and they can have the document made for you within 30 minutes. Visit this link for a list of JAF offices.

What is ETC?

The ETC system (Electric Toll Collection) is a toll card inserted in an electronic transceiver integrated into the rental car. It then wirelessly connects with Japanese highway toll gates as you pass through them and records all the data related to your trip.

No need to prepare cash every time you pass the toll gate and no more lines, and no need to stop at the toll gate (just slow down). Your bill is recorded and updated every time you go through a toll gate during your trip. Payable by cash or credit card (an additional 5% surcharge as a transaction fee for credit card payment)